Softspoken terms
Softspoken app terms of use
Softspoken is a meeting notetaker and dictation tool that runs on your own computer. Recording, transcription, notes and search happen on your device, work offline, and are free. These terms cover your use of the app; the Softspoken AI beta terms below cover the optional cloud service.
Softspoken is operated by River Edge Ventures Pty Ltd (ABN 88 701 775 251), trading as Softspoken, an Australian company. Where these terms say we or Softspoken, they mean that company.
Your recordings are yours
Everything the app records, transcribes and writes on your device is yours. We claim no rights over it, and with the AI layer off, none of it is sent anywhere.
Lawful use and consent
You are responsible for using Softspoken lawfully. Laws about recording conversations differ between Australian states and between countries. In many places you must have the consent of everyone in a private conversation before recording it.
Softspoken never announces itself to the other people in your meetings. Telling them is your responsibility, and we recommend you always do. To the extent permitted by law, including the Australian Consumer Law, Softspoken, its directors, officers, employees, shareholders and related entities are not responsible for unlawful use of the app or for a failure to obtain any consent the law requires.
Beta software
The app is beta software, provided as is. It may change, break, or be withdrawn. AI output and transcripts can be wrong: review them before relying on them. To the extent permitted by law, we exclude liability for indirect or consequential loss. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Governing law
These terms are governed by the laws of New South Wales, Australia.
App terms version 2. Last updated 2 September 2026.
Softspoken AI beta terms
Softspoken AI is the optional cloud service inside the Softspoken app. It cleans up dictations and writes meeting summaries. It is in closed beta: accounts are created by invitation only. The service is provided by River Edge Ventures Pty Ltd (ABN 88 701 775 251), trading as Softspoken.
The app itself does not need an account. Recording and transcription run on your device, work offline, and stay free. Nothing in these terms changes that. These terms cover only the Softspoken AI service, and they apply when you sign in and turn it on.
What the service does
When Softspoken AI is on and you are signed in, the app sends transcript text to our gateway for the one step that benefits from a large model: cleaning up a dictation or summarising a meeting.
Audio never leaves your device. Only transcript text is sent, and only when you use the service.
Processing happens in Sydney, Australia, on AWS Bedrock (Anthropic Claude models).
Your text is processed in memory and returned. We do not store it, log it, or use it to train anything.
Your account
You sign in with your email address and a one-time code. Each device gets its own access token, held in your operating system's secure store. Keep your devices secure; anything done through your signed-in device counts as done by you. To remove a device you no longer control, sign out on that device or email us and we will revoke it.
What we keep
We keep the minimum needed to run and meter the service: your email address, device names, and sign-in records (codes are stored hashed and expire in minutes).
We also keep usage records: token counts, timings, and request status, used for fair-use limits and, later, billing.
We never keep transcript content, audio, prompts, or summaries. Sign-in codes are delivered by email through Resend, whose servers for this are in Japan; the email carries only the code, your address, and the device name. Everything else stays in Sydney. Our privacy notice at softspoken.io/privacy applies.
Fair use
The service has usage limits: a monthly allowance on the Free plan and on the Pro plan, and fair-use caps on every plan to keep the service available for everyone. Paid top-ups to increase the Pro allowance are on the way. The current limits are shown in the app. We may adjust limits during the beta, and we may throttle or suspend accounts that abuse the service or attempt to get around limits.
Prices
We may change prices. An annual plan's price holds until that plan renews. A monthly plan's price may change from your next billing month. Either way, we will give you notice in the app or by email before the change takes effect.
The trial
New accounts on the Free plan get 14 days of Pro-level use, with no card and no commitment. When the trial ends, the Free allowance continues; you lose nothing you recorded, and local recording and transcription are unaffected. The app shows how many trial days remain.
Beta software
Softspoken AI is beta software, provided as is. It may change, break, or be withdrawn. We will give reasonable notice before ending the service or materially reducing what your plan includes. AI output can be wrong: review summaries and cleaned text before relying on them.
Your content
Your recordings, transcripts, and summaries are yours. We claim no rights over them and process transcript text only to provide the service you asked for.
Deleting your account
Email hello@softspoken.io and we will delete your account and device records. Aggregate usage records (counts and timings, never content) may be retained where needed for accounting.
Liability
To the extent permitted by law, we exclude liability for indirect or consequential loss, and our total liability for the service is limited to the amount you paid for it (during the free beta, nothing). Nothing in these terms excludes rights you have under the Australian Consumer Law.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Changes
We may update these terms during the beta. We will let you know of material changes in the app or by email; continuing to use the service after that is acceptance.
Contact
hello@softspoken.io
Last updated 31 August 2026.